IDEOGEN Group GmbH — www.ideogen.com
Version 1.0 | March 2026 | Next scheduled review: March 2027
IDEOGEN Group GmbH is committed to ensuring that its digital services are accessible to all users, including people with disabilities, in accordance with the principles of equal access and non-discrimination. We believe that accessible digital design benefits all users and reflects our broader commitment to inclusion and respect for all individuals who interact with our company.
We are continuously working to improve the accessibility of our website and digital services and to ensure that all users — including those who rely on assistive technologies such as screen readers, keyboard navigation, voice recognition software, or magnification tools — can access, navigate, and use our digital services effectively.
Target Standard: Web Content Accessibility Guidelines (WCAG) 2.1, Level AA
Applicable Scope: www.ideogen.com (including all language versions: English, French, German, Italian) and the IDEOGEN Partner Platform accessible through the Website.
Current Conformance Status: Partially Conformant
We are currently assessing our website's accessibility and working to achieve Level AA compliance. We recognise that some areas of our website and the Partner Platform may not yet fully meet all accessibility standards. Where gaps exist, we are actively working to address them as part of our ongoing accessibility improvement programme.
IDEOGEN has not yet conducted a formal independent accessibility audit. A formal audit and remediation roadmap are planned for completion during 2026.
This Accessibility Statement applies to:
(a) the corporate website at www.ideogen.com, including all pages, subpages, and language versions (English, French, German, Italian);
(b) all downloadable documents and resources published on the Website, including product information documents, PDF forms, and reports; and
(c) the IDEOGEN Partner Platform, accessible via login from the Website, including the Order Placement and Medicine Tracker functionalities.
This statement does not apply to third-party websites or services linked to from the Website, which are governed by their own respective accessibility policies.
IDEOGEN has implemented or is implementing the following measures to improve and maintain the accessibility of its digital services:
(a) Accessibility requirements are included in the criteria applied when selecting and commissioning digital design, development, and content management vendors;
(b) Content editors and contributors are provided with accessibility guidelines to follow when creating and publishing website content;
(c) Accessibility testing is incorporated into the website development and quality assurance process for new features and content; and
(d) User feedback relating to accessibility is actively monitored and used to prioritise accessibility improvements.
Notwithstanding the measures described above, we acknowledge the following known limitations in the current accessibility of our Website and Partner Platform. We are actively working to address these areas:
The Website is built using standard web technologies. Accessibility support relies on the following:
Compatibility testing has been conducted or is planned with the following assistive technologies and user agents:
We welcome feedback on the accessibility of our Website and Partner Platform. If you experience any accessibility barriers, encounter content that is not accessible to you, or have suggestions for how we can improve the accessibility of our digital services, please contact us:
Accessibility contact:
IDEOGEN Group GmbH Accessibility Team Hurdnerstrasse 119 CH-8640 Hurden SZ Switzerland
Email: [email protected] (or alternatively: [email protected], with "Accessibility" in the subject line) Telephone: +41 43 311 52 52
When contacting us, please provide:
Response commitment: IDEOGEN will acknowledge accessibility feedback within 10 business days and will endeavour to provide a substantive response, including information on how we plan to address the identified issue, within a reasonable timeframe.
If you are unable to access specific content due to an accessibility barrier, we will endeavour to provide that content to you in an accessible alternative format upon request.
In Switzerland, IDEOGEN is committed to the principles of the Federal Act on the Elimination of Discrimination against People with Disabilities (Bundesgesetz über die Beseitigung von Benachteiligungen von Menschen mit Behinderungen, BehiG, SR 151.3) and the associated Federal Ordinance on the Elimination of Discrimination against People with Disabilities (BehiV). While the BehiG does not currently impose mandatory WCAG compliance requirements on private entities providing commercial websites, IDEOGEN voluntarily adopts Level AA as its accessibility target in line with best practice and the spirit of the BehiG's non-discrimination principles.
To the extent that the EU Directive on the accessibility of the websites and mobile applications of public sector bodies (EU Directive 2016/2102) applies to IDEOGEN's EU subsidiary operations (Ideogen LABS B.V., IDEOGEN LABS SL, IDEOGEN GmbH Austria), IDEOGEN is committed to aligning its digital accessibility practices with the requirements of that Directive and the harmonised European Standard EN 301 549.
IDEOGEN acknowledges that its EU subsidiary entities, if classified as bodies subject to these directives, must publish a conformant accessibility statement and provide accessible alternatives. This statement is designed to satisfy those obligations to the extent applicable.
If you are not satisfied with our response to your accessibility feedback, you have the right to escalate a complaint as follows:
This Accessibility Statement was published in March 2026.
This statement will be formally reviewed and updated no less than annually, with the next scheduled review in March 2027, or sooner in the event of:
(a) material changes to the Website or Partner Platform;
(b) the publication of updated accessibility standards or guidelines applicable to IDEOGEN;
(c) the completion of a formal accessibility audit; or
(d) identification of significant accessibility gaps not currently disclosed herein.
IDEOGEN's accessibility improvement programme is ongoing. We are committed to increasing the conformance of our Website and Partner Platform with Level AA over time, and to working toward WCAG 2.2 Level AA compliance as those standards become the established benchmark.
© 2013–2026 IDEOGEN Group GmbH. All rights reserved.
Version 1.0 — March 2026
